These terms and conditions are the contract between you and InvitationWorks.co.uk ("us", "we", etc).
By visiting or using Our Website, you agree to be bound by them.
I / We are InvitationWorks.co.uk.
You are: Anyone who uses our website.
Please read this agreement carefully and save it. If you do not agree with it, you should leave our website immediately.
In this agreement:
"Carrier" means any person or business contracted by us to carry goods from us to you.
"Content" means any content in any form published on our website by us or any third party with our consent.
"Goods" means any of the products we offer for sale on our website, or, if the context requires, goods we sell to you.
"Our Website" means any website of ours, and includes all web pages controlled by us.
"Post" means display, exhibit, publish, distribute, transmit and/or disclose information, content and/or other material on to our website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.
In this agreement unless the context otherwise requires:
2.1. A reference to a person is a reference to one or more individuals.
2.2. These terms and conditions apply to all supplies of goods by us to any customer. They prevail over any terms proposed by you.
2.3. Any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing
2.4. Except where stated otherwise, any obligation of any person arising from this agreement may be performed by any other person;
2.5. In this agreement references to a party include references to a person to whom those rights and obligations are transferred or passed as a result of a merger, division, reconstruction or other reorganisation involving that party.
2.6. The headings to the paragraphs and schedules (if any) to this agreement do not affect the interpretation.
2.7. A reference to an act or regulation includes new law of substantially the same intent as that act or regulation.
2.8. In any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party.
2.9. These terms and conditions apply in any event to you as a buyer or prospective buyer of our goods and so far as the context allows, to you as a visitor to Our Website.
2.10. This agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.
3.1. This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.
3.2. Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.
3.3. If you use our website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
3.4. We may change these terms from time to time. The terms that apply to you are those posted here on our website on the day you order goods.
3.5. The price of goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those goods.
3.6. If in future, you buy goods from us under any arrangement which does not involve your payment via our website; these terms still apply so far as they can be applied.
3.7. We do not sell the goods in all countries. We may refuse to deliver the goods if you live in a country we do not serve.
4.1. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason.
4.2. If we do not have all of the goods you order in stock, we will offer you alternatives. If this happens you may:
5.1. The price payable for the goods that you order is clearly set out on our website.
5.2. All charges relating to payment in a currency other than pounds sterling will be borne by you.
5.3. Any information given by us in relation to exchange rates are approximate only and may vary from time to time.
5.4. If, by mistake, we have under-priced goods, we will not be liable to supply that those goods to you at the stated price, provided that we notify you before we dispatch it to you.
5.5. The price of the goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on the delivery page of our website before we ask you to pay.
5.6. If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable.
We take care to make our website safe for you to use.
6.1. Card payments are not processed through pages controlled by us. We use multiple online payment service providers who will encrypt your card or bank account details in a secure environment.
6.2. If you have asked third party payment providers to remember your credit card details in readiness for your next purchase, they will securely store your payment details. These details will be fully encrypted and only used to process transactions which you have initiated.
This and the following paragraph apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations"). Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.
7.1. We now inform you that information relating to all aspects of our goods is not in this document but in our marketing material, whether that is in the medium of Our Website or in hard copy.
7.2. If you have ordered goods, but we have not printed and dispatched them, you may cancel your order at any time within 14 days of your order. You will have no obligation and we will return your money.
7.2.1. Please note that once your order has been printed, under the regulations there are no grounds for cancellation or refunds due to the personalised nature of our products. However, in the event the goods received do not meet the quality standards expected you would be entitled to a replacement of a satisfactory quality.
In the event that there is a mistake with the personalisation of the goods when they are received such as the colour or the wording, the following policies apply:
8.1. If the goods received do not match the proof agreed via email, i.e. the error is the fault of ourselves you are entitled to a replacement of the goods with no extra charges.
8.2. However, if the goods received match the agreed proof, we cannot be held liable for any issues if we have delivered the goods that were agreed upon. In this case a new order will need to be placed for replacement goods with the mistakes rectified.
The personalised sold on the website are printed with a reasonable level of professionalism. In the event of a clear failure to meet quality standards, you are invited to submit a claim to us.
However, by placing an order you acknowledge and agree that:
Therefore we can accept no liability due to variations between the goods as seen on the website and the goods received by you. It is recommended that customers purchase a sample prior to ordering to avoid disappointment.
10.1. Please examine the goods received from us immediately after you receive them. If you do not tell us of any defect or problem within 30 days of receipt of the goods, we shall assume that you have accepted them.
11.1. Deliveries will be made by the carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
11.2. If we are not able to deliver your goods, we shall notify you by e-mail to arrange another date for delivery.
11.3. We may deliver the goods in seperate packages if they are not all available at the same time for delivery.
11.4. All goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the goods may be retained by the driver. When your goods arrive, it is important that you check immediately the condition and quantity.
11.5. Signing "Unchecked", "Not Checked" or similar is not acceptable.
11.6. Goods are sent by post or courier. We will send you a message by email to tell you when we have dispatched your order.
11.7. If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
11.8. Time for delivery specified on the order, if any, is an estimate only and time shall not be binding.
12.1. If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country.
12.2. You are responsible for purchasing goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.
The following rules apply to returning goods:
13.1. As per section 7 of our terms, we do not accept returns unless there was a defect in the goods at the time of purchase, or we have agreed in correspondence that you may return them.
13.2. In the event a return is agreed, goods should be returned within 14 days.
13.3. So far as possible, goods should be returned:
14.1. The law differs from one country to another. This paragraph applies so far as the applicable law allows.
14.2. All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.
14.3. We make no representation or warranty for:
14.4. We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.
14.5. You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12 month period for the goods concerned.
14.6. We shall not be liable to you for any loss or expense which is:
14.7. This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies (who may enforce this provision under the Contracts (Rights of Third Parties) Act 1999 as well as to us.
14.8. If you become aware of any breach of any term of this agreement by any person, please tell us by contacting us. We welcome your input.
15.1. You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself.
15.2. If you use our website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.
15.3. You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.
You agree that you will not use or allow anyone else to use our website to post content which is or may:
We reserve the right to remove any content from our website for any reason without explanation.
In connection with the restrictions set out below, we may refuse or edit or remove a posting which does not comply with these terms.
In addition to the restrictions set out above, a posting must not contain:
18.1. Our privacy policy is strong and precise. It complies fully with the Data Protection Act 2018 and is located here.
18.2. If you post content to any public area of our website it becomes available in the public domain. We have no control who sees it or what anyone does with it.
18.3. Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid posting unnecessary confidential information.
18.4. You now irrevocably authorise us to publish feedback, comments and ratings about your activity through our website, even though it may be defamatory or critical.
18.5. Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.
18.6. You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any content having been Posted by you.
18.7. You accept all risk and responsibility for determining whether any content is in the public domain and not confidential.
18.8. Please notify us of any security breach or unauthorised use of your account.
19.1. For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.
19.2. We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.
19.3. If you are offended by any content, the following procedure applies:
19.4. We may re-instate the content about which you have complained or not.
19.5. In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a license to publish the complaint and all ensuing correspondence and communication, without limit.
19.6. You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.
If you violate our website we shall take legal action against you.
20.1. You now agree that you will not, and will not allow any other person to:
20.2. Despite the above terms, we now grant a licence to you to:
You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:
22.1. We will defend the intellectual property rights in connection with our goods and our website, including copyright in the content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
22.2. Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the content, or goods, in whole or in part.
22.3. You may not use our name or logos or trademarks or any other content on any website of yours or that of any other person.
22.4. Subject to the other terms of this agreement, you may download or copy content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any content.
The following terms apply in the event of a dispute between the parties:
23.1. If you are not happy with our services or have any complaint then you must tell us by contacting us.
23.2. If a dispute is not settled as set out above, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
24.1. When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.
24.2. Where we provide goods and services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those goods or that service.
24.3. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
24.4. The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.
24.5. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
24.6. Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.
It shall be deemed to have been delivered:
24.7. This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
24.8. Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond his reasonable control.
24.9. In the event of any conflict between any term of this agreement and the provisions of the articles of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
24.10. The validity, construction and performance of this agreement shall be governed by the laws of England and you agree that any dispute arising from it shall be litigated only in that country.